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  • We take a fresh and honest look at your company and provide an in-depth evaluation of your operation in order to ramp up performance and company image.
Customized Training Programs

We customize each training program so that it is specific to your industry and addresses the needs of your staff or attendees. Tooty is known for its fun, interactive training concepts. Our goal is to provide your staff or attendees with information that will take them to the next level professionally and hands-on practice so they can implement new strategies immediately. Our programs can be tailored for small groups or large audiences.

We can mix and match any of the following training options to create the right program for your staff or attendees.

  1. Telepicting- Telepicting is the association of a face to a phone voice. This program involves the audience as they listen to conversations and come up with a description of what they think the person looks like based on voice, attitude and wording. Then, they describe the company represented by the voice and whether it would be worthy of a customer's loyalty and money. Having a new focus on how a customer pictures your company through the voices on the phone may be the missing piece to your customer service and sales strategies. This is a fun and thought-provoking session that delivers great tips you can use now.

  2. Dealing With Difficult People- Do your sales and customer service teams feel beat up by difficult people or maybe you have conflicts between departments? This half-day session begins with a short personality test to help the attendees start thinking about others; different people, different personalities and different expectations. The focus of the training will be on problem solving and meeting the needs of the customers- internal and external. This is a great session for any team that would like to be more effective in working with others.

  3. Billing and Collections- Have you considered how billing problems and collections issues impact customer retention? Is your team being as effective as they can in lowering your past due receivables? The Tooty strategy for effective collection of monies due, resolution of billing issues and restoration of the customer relationship will transform your business. Time will be spent in role-playing in order to learn a positive approach and refresh current techniques.

  4. Call Centers- Do you know your customer interaction numbers and are you properly staffed to handle those customer interactions? Customer service departments, large and small, are bombarded with busy phones, demanding customers and apathetic customer service agents. Let Tooty Inc. help you look at your department in a fresh way, use your call stats to your advantage and to provide more effective coaching and training that will change behavior.

  5. Garbage University Training- If your business revolves around picking up and disposing of household, commercial or construction waste, Tooty has a series of training programs that are designed to help your team in both competitive and franchised markets. Sales, retention, collections and dispatch are some of the modules available.

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Mastering the Art of Success.

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